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Thursday, February 09, 2012
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Agent User Guide: Payment Information

Cancel Pending Payment

Step-by-step instructions to cancel a pending payment:

  1. After logging in to your agent account, on My Home Page, click on Payment Information.
  2. Click on Pending Payments.
  3. Select the Payment Confirmation Number link of the payment to be canceled.
  4. Enter the reason why the payment is being canceled, click Submit.
  5. A screen will display indicating payment has been canceled.
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