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Agent User Guide: Payment Information

Review Employer Details

Step-by-step instructions to review employer balance due or credit amount available:

  1. After logging in to your agent account, on My Home Page, click on Payment Information.
  2. Click on Review Employer Details.
  3. Enter the employer’s name or account number, click Search.

NOTE: To search only for accounts that have debt due, select the check box Display Accounts With Debits Only.

  1. Under the ‘Employer Name’ column , select the employer you want to review.
  2. The Account Summary Statement Period screen will display, showing the total balance due or credit available on the account. You can choose to make a payment at this time by clicking on Make Payment and completing the following steps:


    1. Enter: the payment amount; your bank account information in the ‘Routing Transit Number’ and ‘Bank Account Number’ fields; the Payment Effective Date; then select the ‘Account Type’ from the drop down menu, click Next.
    2. Confirm banking and payment information, click Submit.
    3. The Receipt of Payment screen will display.
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