Raise an Issue

Unemployment benefits paid to a former employee (applicant) may be charged to your account. The charges to your account are used to calculate your unemployment insurance tax rate.

Raising an issue is an action you can take to reduce the charges to your account.

Raise an issue if you question an applicant’s eligibility for benefits or whether your account should be charged.

When an issue is raised:

• Information will be gathered from the applicant and employer (if necessary).
• We will review the fact finding information and make a determination.
• A Determination will be issued to the affected parties.

When raising an issue, you should:

• Verify the issue you want to raise is not already in process or determined.
• Raise your issue within 10 days of the date of the mailed notice of benefit account. Delay may cause unnecessary charges to your account.
• Be prepared to complete an online questionnaire. You will be asked to provide details about the issue you are raising.

  Warning: The system allows you a maximum of 30 minutes to complete the questionnaire before it times out - there is no save function or time out warning. 

  Tip: If you are providing a large amount of detail, you may want to draft your responses to the questions in your word processor and then copy/paste your responses into the online questionnaire.

To raise an issue:

1. Log in to your account at www.uimn.org
2. On My Home Page, click Determinations and Issue Summary.
3. Under Applicants for Review, select the applicant’s Social Security number (SSN).
   
   Note: If the applicant is not listed, see How to Raise an Issue Using Custom Search below.
   
   
4. Under Action Items, click any of the following item types:
   • Determination of Benefit Account
   • Amended Determination of Benefit Account
   • Benefit Account Notice
   • Reactivation Notice
5. Under Review for Possible Action, click Raise an Issue.
   
   Note: On the next page, verify the issue you want to raise has not already been raised. If an issue is in process or has already been determined a section titled Previously Identified Issues will display between the Benefit Account Information and Last Day of Work sections. See example.
   
   
6. Under Raise an Issue and following sections, click the checkbox of the reason for raising an issue.
7. Click Next.
8. Complete the questionnaire.
   
   Note: At the end of the questionnaire, you can check an option that notifies us you will be sending in documentation by mail that supports your answers.
   
   Warning: The system allows you a maximum of 30 minutes to complete the questionnaire before it times out – there is no save function or time out warning.
   
   
9. Follow the prompts to submit the questionnaire and complete the Raise an Issue process.

How to Raise an Issue Using Custom Search

1. Log in to your account at www.uimn.org
2. On My Home Page, click Determinations and Issue Summary.
3. Under the Instructions section, click Custom Search.
4. Under Custom Search Results, locate the most recent one of the following action item types, then click the person’s SSN link:
   • Determination of Benefit Account
   • Amended Determination of Benefit Account
   • Benefit Account Notice
   • Reactivation Notice
5. Under Review for Possible Action, click Raise an Issue.
   
   Note: On the next page, verify the issue you want to raise has not already been raised. If an issue is in process or has already been determined a section titled Previously Identified Issues will display between the Benefit Account Information and Last Day of Work sections. See example.
   
   
6. Under Raise an Issue and following sections, click the checkbox of the reason for raising an issue.
7. Click Next.
8. Complete the questionnaire.
   
   Note: At the end of the questionnaire, you can check an option that notifies us you will be sending in documentation by mail that supports your answers.
   
   Warning: The system allows you a maximum of 30 minutes to complete the questionnaire before it times out – there is no save function or time out warning.
   
   
9. Follow the prompts to submit the questionnaire and complete the Raise an Issue process.