Raise an Issue

Unemployment benefits paid to an applicant may be used to compute your future Unemployment Insurance tax rate or charged to your account unless an issue is raised and you are mailed a determination stating that your account will not be affected.

Failure to raise a job separation issue within ten calendar days may affect your account.

Step-by-step instructions to raise an issue:

1. After logging in to your account, on My Home Page, click on Determinations and Issue Summary.
2. Find the Determination of Benefit Account, Benefit Account Notice, or Reactivation Notice related to the applicant for whom you want to raise an issue, select the applicant’s Social Security Number (SSN).
   
   If the applicant’s name is not displayed:
   
   
• Select the multiple page number/next page arrow at the bottom of the screen to continue searching for the applicant; or
• Enter the applicant’s SSN in the 3 text boxes located under ‘Search - Determinations, Issues and Account Notices’, click Search, or
• Select Determination of Benefit Account, Benefit Account Notice, or Reactivation Notice from the items drop down menu located under ‘Search - Determinations, Issues and Account Notices’, click Search.
  
  
3. Review benefit account information, click on the Raise an Issue button. (See example)
4. Select the radio button(s) that most closely answer(s) the questions asked. Click Next.
5. A series of questions will follow depending upon how the questions in step 4 were answered. At the end of the questions, you will be returned to the ‘Determinations and Issue Summary page (step #2), where you can raise another issue or end the process.