Submit a Question to Unemployment Insurance (UI) Staff

All messages received will be reviewed by a staff member, and appropriate action will be taken. Our goal is to respond to all e-mail messages as soon as we possibly can; however, we may need to contact you directly for additional information to enable us to process your request.

All e-mail responses will be sent to ‘My Inbox’, located in your online employer account. For information on viewing your inbox, see View Inbox.

Step-by-step instructions to submit a question to UI staff:

1. After logging in to your employer account, at My Home Page, click on FAQ/Contact Us.
2. The Frequently Asked Questions by Category screen displays. Select the link of the category that best relates to your question.
3. The selected category’s Frequently Asked Questions screen displays. You have the option of:
   • searching for the answer to your question by selecting the link of the topic that best relates to your question and reviewing FAQs listed or scrolling down the page until you see the topic and answer to your question.
   • submitting a question to UI staff. Scroll down to ‘Answers to Frequently Asked Questions’, click on Submit a Question to UI Staff.
     • The Submit Question screen displays. Enter requested information in the required fields, click Submit.