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If you have a question, talk to an Unemployment Insurance Customer Service Representative. Only Unemployment Insurance Customer Service Representatives can provide accurate answers to your unemployment benefit questions.
To speak directly to a representative Monday through Friday, between 8 a.m. and 4:30 p.m., call the automated phone system:
- Twin Cities area: 651-296-3644
- Greater Minnesota: 1-877-898-9090;
- TTY (for the deaf and hard of hearing): 1-866-814-1252
- Make your language choice (English, Spanish, Hmong, Somali).
- Enter your Social Security number and password followed by the # sign (if you do not have a benefit account press 2 after your Social Security number, then press 0);
- Press 2 for other options;
- Press 3 for answers to commonly asked questions or to speak with a representative, or;
- Press 0 to speak to a representative.
Customer service representatives take over a million calls every year. It is best to avoid calling on Mondays and during morning hours due to the high volume of calls coming in. If you can wait, calling later in the afternoon, or later in the week, will help you avoid busy signals and long wait times.
Mailing Address and Fax Number
UI Customer Service
P.O. Box 75576
St. Paul, MN 55175-0576
Fax: 651-205-4007
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