When using an ATM to withdraw funds, which selection (checking, savings, or credit card) do I choose?
You should select “checking” when making a withdrawal at an ATM.

Will I be able to add other funds to my card, in addition to what Minnesota Unemployment Insurance puts on it?
No. Only the state can deposit funds to the card.

Will I earn interest on the funds in my ReliaCard Visa account?
No. The account does not earn interest.

Will I receive a monthly paper statement in the mail?
Yes. You may also view the current transaction history and past statements online at www.reliacard.com. To ensure that your monthly statement is sent to the correct address, please contact ReliaCard Visa customer service at 1-866-276-5114 to report an address change. If you do not want to receive paper statements, select the option to receive statements online.

How can I check the available balance on my card?
You can get your current available balance in three ways:

• View your account online at www.reliacard.com.
• Do a balance inquiry at an ATM.
• Call the toll-free customer service number on the back of the card.

Can I view my account online?
Yes. View your account activity online at www.reliacard.com, a secure web site. You can perform the following functions online:

• Change your Personal Identification Number (PIN).
• Perform a balance inquiry.
• View your current month’s transactions.
• View previous statements for the last 12 months.

Do I need special software to view my account online?
You can view account activity online with any of the following browsers:

• Microsoft Internet Explorer 5.0 or later
• Netscape 4.72 or later
• AOL 5.0 or later

What should I do if I forget my PIN?
Call the customer service number on the back of your card. Minnesota Unemployment Insurance does not have access to your PIN. PIN issues must go through ReliaCard Visa customer service.

What should I do if my card is lost or stolen?
Call the toll-free ReliaCard Visa customer service number, 1-866-276-5114, to report a lost or stolen card. A new card will be issued and any remaining balance will be transferred to the new card. If you report the missing card immediately and have not compromised your PIN, you will not be responsible for any confirmed fraudulent activity that occurs on your card.*

*Refer to the cardholder agreement that comes with your card for full details.

How do I get my name or address changed on this account?
Call ReliaCard Visa customer service at 1-866-276-5114 to change your information on the account. Don’t forget to also notify Minnesota Unemployment Insurance by logging in to your account online at www.uimn.org or by calling the automated phone system!

Can someone other than the person whose name is on it use the card?
For security reasons, you should never share your PIN or allow anyone else to use your card.

Can I use the card to build a credit history?
No. The card does not help establish credit history as no credit check is required to receive the card, and it is not tied to a bank account or a credit line.