Availability, Password questions, pending issues...

• What are the hours and availability of the Applicant Self-Service System?
• What does "pending issues" mean?
• What does "Lockout" mean?
• What if I forget my Password?
• What if I forgot the answer to my security question?

What are the hours and availability of the Applicant Self-Service System?

The Applicant Self-Service System is available online and by phone Monday through Friday, 6 a.m. to 6 p.m. Staff assistance is available Monday through Friday from 8:00 a.m. to 4:30 p.m.

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What does "pending issues" mean?

It means the Unemployment Insurance Program is gathering facts to determine if you are eligible for benefits.

During your application, you answered questions about other income and why you are unemployed. If you left your last job for any reason other than a layoff, you and your employer are asked for specific information about what happened. A written decision is mailed to you within three weeks after your application that tells you if you will receive benefits or not.

If you indicated on your application that you have other income such as severance pay or a pension, a similar process and timeframe applies. You will receive a determination informing you if the income reduces or delays the start of your unemployment benefits.

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What does "Lockout" mean?

Lockout means an incorrect password was entered three times. When this occurs, the account will automatically be locked - access is no longer available. If this happens, follow these steps:

1. Call the automated phone system:
   • Twin Cities area: 651-296-3644
   • Greater Minnesota: 1-877-898-9090
   • TTY (for the deaf and hard of hearing): 1-866-814-1252
2. Choose the language you want to hear (English, Spanish, Hmong, Somali).
3. Log in to your account using your Social Security number.
4. Press the pound key (#).
5. Press 3 to speak with a customer service representative.
6. After your identification is verified, you will be mailed a temporary password.

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What if I forget my Password?

You can reset your password online or by phone:

• Online:
  1. Go to www.uimn.org
  2. Click on Applicant Login.
  3. Log in to your account using your Social Security number.
  4. Check the box in front of “Check here if you forgot your password”, click Login.
  5. Answer the security question you chose when applying for benefits
  6. Change the password to something you can remember but others cannot guess.
     
     
• By phone:
  1. Call the automated phone system:
  • Twin Cities area: 651-296-3644
  • Greater Minnesota: 1-877-898-9090
  • TTY (for the deaf and hard of hearing): 1-866-814-1252
  2. Choose the language you want to hear (English, Spanish, Hmong, Somali).
  3. Log in to your account using your Social Security number.
  4. Press the pound key (#).
  5. Press 1 to reset your password.
  6. Answer the security question you chose when applying for benefits by using the telephone keypad.
  7. Change the password to something you can remember but others cannot guess.

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What if I forget the answer to my security question?

1. Call the automated phone system:
   • Twin Cities area: 651-296-3644
   • Greater Minnesota: 1-877-898-9090
   • TTY (for the deaf and hard of hearing): 1-866-814-1252
2. Choose the language you want to hear (English, Spanish, Hmong, Somali).
3. Log in to your account using your Social Security number.
4. Press the pound key (#).
5. Press 3 to speak with a customer service representative.
6. After your identification is verified, a temporary password will be mailed to you.

Return to Main Menu