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Customer service

We are committed to keeping your private data secure. For help with your account you will need your user id and password.

By Phone

Customer Service Representatives are available to answer your questions. Wait times are usually less than 30 seconds.

Monday-Friday, 8 a.m. to 4:30 p.m., except on holidays.

651-296-6141
(Press 4 to speak to a representative)

TTY-Teletypewriter for the deaf and hard of hearing:
1-866-814-1252

Email

Submit a question to customer service using our secure online message center:

  1. Login to your account.
  2. Select "Submit a question to UI Staff"

Having trouble logging into your account? Call Customer Service


Appeals

Questions about your appeal - call 651-296-3745
(no appeals are accepted by phone - File an Appeal)

TTY-Teletypewriter for the deaf and hard of hearing:
1-866-814-1252

Appeals must be filed electronically, by mail, or fax within the timeframe specified on the determination or correspondence to be appealed. Instructions for Filing an Appeal are printed on all applicant and employer determinations.


Shared Work Program

An alternative to layoffs for employers facing a temporary downturn in business.

Mailing address and fax

UI Customer Service
P.O. Box 4629
St. Paul, MN 55101-4629

Fax: 651-205-4007

Tax Correspondence
Unemployment Insurance Program
1st National Bank Building
332 Minnesota Street, Suite E200
St. Paul, MN 55101-1351

Fax: 651-297-5283


Customer feedback

Let us know how we can make this website better. Send us your comments or suggestions.

Do not send your Social Security numbers or personal information about your account. For assistance with your account, contact customer service.

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