Customer Service

Monday-Friday, 8:00 a.m. to 4:30 p.m., except on holidays.

You can reach a Customer Service Representative by calling:

Twin Cities area: 651-296-3644
Greater Minnesota: 1-877-898-9090
TTY for the hearing impaired: 1-866-814-1252

Automated phone instructions

If you have a benefit account and password:

  1. Make your language choiceEnglish, Spanish, Hmong, or Somali
  2. Enter your Social Security number and password, and then press the # key
  3. Press 2 for other options
  4. Press 3 for answers to commonly asked questions or to speak with a representative
  5. Press 0 to speak to a representative

Forgot your password?
Locked out of your account?
Tips to avoid locking your account

If you do not have a benefit account:

  1. Make your language choiceEnglish, Spanish, Hmong, or Somali
  2. Enter your Social Security number
  3. Press 2 for frequently requested information
  4. Press 0 to speak to a representative

Mailing Address and Fax

UI Customer Service
P.O. Box 4629 
St. Paul, MN 55101-4629 

Fax: 651-205-4007

Appeals

Appeals must be filed electronically, by mail, or fax within the timeframe specified on the determination or correspondence to be appealed. Instructions for Filing an Appeal are printed on all applicant and employer determinations.

Appeal Information Line
(no appeals accepted here):
651-296-3745 

TTY-Teletypewriter for the deaf and hard of hearing:
1-866-814-1252