Monday-Friday, 8:00 a.m. to 4:30 p.m., except on holidays.
Twin Cities area: 651-296-3644
Greater Minnesota: 1-877-898-9090
TTY for the hearing impaired: 1-866-814-1252
Automated phone instructions
Step 1: Make your language choice: press
1 for English, 2 for Spanish, 3 for Hmong, or 4 for Somali
(If you need another language, press 1 and follow the steps below to speak to a representative and request an interpreter.)
Step 2: Enter your Social Security number and password followed by the # key.
OR - If you are not asked to enter your password, press 2, and then press 0 to speak to a representative.
Step 3: Press 2 for other options;
Step 4: Press 3 for answers to commonly asked questions or to speak with a representative.
Step 5: Press 0 to speak to a representative.
UI Customer Service
P.O. Box 4629
St. Paul, MN 55101-4629
Call 651-296-3745 for appeals questions
(no appeals are accepted by phone)
TTY-Teletypewriter for the deaf and hard of hearing:
Appeals must be filed electronically, by mail, or fax within the timeframe specified on the determination or correspondence to be appealed. Instructions for Filing an Appeal are printed on all applicant and employer determinations.