Forgot your password?reset

If you have forgotten your password, you can reset it:

• Online:
  1. Log in to your account
  2. Enter your Social Security number, and then click the checkbox Forgot your password .
  3. Click Login.
  4. Answer the security question*.
     
     
• By phone:
  1. Call the automated phone system.
     • Twin Cities area: 651-296-3644
     • Greater Minnesota: 1-877-898-9090 (Toll Free)
     • TTY for the hearing impaired: 1-866-814-1252
  2. Make your language choice - English, Spanish, Hmong, or Somali.
  3. Enter your Social Security number, and then press the # key.
  4. Press 1 to reset your password.
  5. Answer the security question*.

*If you forgot the answer to your security question, you must speak to a customer service representative to have a temporary password mailed to you. Follow the steps under Locked Out of Your Account to speak with a representative.

Locked out of your account?locked

If you are locked out of your account - access is no longer available. If this happens, you must speak to a customer service representative to have your account unlocked. After your identification is verified, you will be mailed a temporary password.

To speak with a representative:

1. Call the automated phone system.
   • Twin Cities area: 651-296-3644
   • Greater Minnesota: 1-877-898-9090 (Toll Free)
   • TTY for the hearing impaired: 1-866-814-1252
2. Make your language choice - English, Spanish, Hmong, or Somali.
3. Enter your Social Security number, and then press the # key.
4. Press 3 to speak to a representative. You will be asked questions to confirm your identity so your private information is kept secure.