Customer Service
Monday-Friday, 8:00 am to 4:30 pm, except on holidays.
You can reach a customer service representative by calling the automated phone system:
Automated phone instructions
Twin Cities area: 651-296-3644
Greater Minnesota: 1-877-898-9090
TTY for the hearing impaired: 1-866-814-1252
If you have a benefit account and password:
- Make your language choice - English, Spanish, Hmong, or Somali
- Enter your Social Security number and password, and then press the # key
- Press 2 for other options
- Press 3 for answers to commonly asked questions or to speak with a representative
- Press 0 to speak to a representative
Forgot your password?
Locked out of your account?
Tips to avoid locking your account
If you do not have a benefit account:
- Make your language choice - English, Spanish, Hmong, or Somali
- Enter your Social Security number
- Press 2 for frequently requested information
- Press 0 to speak to a representative
Mailing Address and Fax
UI Customer Service
P.O. Box 4629
St. Paul, MN 55101-4629
Fax: 651-205-4007
Appeals
Appeals must be filed electronically, by mail, or fax within the timeframe specified on the determination or correspondence to be appealed. Instructions for Filing an Appeal are printed on all applicant and employer determinations.
Information Line (no appeals accepted here): 651-296-3745
TTY-Teletypewriter for the deaf and hard of hearing:
1-866-814-1252
