Customer Service

Monday-Friday, 8:00 a.m. to 4:30 p.m., except on holidays.

Twin Cities area: 651-296-3644
Greater Minnesota: 1-877-898-9090
TTY for the hearing impaired: 1-866-814-1252

Automated phone instructions

  • Twin Cities area: 651-296-3644
  • Greater Minnesota: 1-877-898-9090;
  • TTY - for the hearing impaired: 1-866-814-1252

Step 1: Make your language choice: press
1 for English, 2 for Spanish, 3 for Hmong, or 4 for Somali

(If you need another language, press 1 and follow the steps below to speak to a representative and request an interpreter.)

Step 2: Enter your Social Security number and password followed by the # key.

OR - If you are not asked to enter your password, press 2, and then press 0 to speak to a representative.

Step 3: Press 2 for other options;

Step 4: Press 3 for answers to commonly asked questions or to speak with a representative.

Step 5: Press 0 to speak to a representative.

Forgot your password?
Locked out of your account?
Tips to avoid locking your account

Mailing Address and Fax

UI Customer Service
P.O. Box 4629 
St. Paul, MN 55101-4629 

Fax: 651-205-4007

Appeals

Questions about your appeal - call 651-296-3745 
(no appeals are accepted by phone - File an Appeal)

TTY-Teletypewriter for the deaf and hard of hearing:
1-866-814-1252

Appeals must be filed electronically, by mail, or fax within the timeframe specified on the determination or correspondence to be appealed. Instructions for Filing an Appeal are printed on all applicant and employer determinations.