CONTACT CUSTOMER SERVICE

If you have a question, talk to an Unemployment Insurance Customer Service Representative. Only Unemployment Insurance Customer Service Representatives can provide accurate answers to your unemployment benefit questions.

To speak directly to a representative, call Monday through Friday, 8 am and 4:30 pm:

• Twin Cities area: 651-296-3644
• Greater Minnesota: 1-877-898-9090;
• TTY - for the hearing impaired: 1-866-814-1252

1. Make your language choice: English, Spanish, Hmong, or Somali.
2. Enter your Social Security number and password followed by the # key.
   
   OR -
   
   If you are not asked to enter your password, press 2, and then press 0 to speak to a representative.
   
   
3. Press 2 for other options;
4. Press 3 for answers to commonly asked questions or to speak with a representative.
5. Press 0 to speak to a representative.

We make every effort to quickly answer your call. Customer service representatives take close to a million calls every year. Our phones are busiest on Monday and in the mornings. You are more likely to avoid wait times if you call in the afternoon or later in the week.

Mailing Address and Fax Number

UI Customer Service
P.O. Box 4629 
St. Paul, MN 55101-4629

Fax: 651-205-4007

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