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Information Handbook


Due to the COVID-19 pandemic, we are currently serving more workers than we ever have before. As a result, it may take longer than usual to reach a customer service representative if you have a question.

Please read this handbook thoroughly and visit us online at for updates and the latest information on any extended or supplemental benefit programs.

Effective October 25, 2020 through October 30, 2021

This handbook provides important information about unemployment benefits, including:

  • How to apply.
  • How your eligibility is determined.
  • What you must do each week to receive a benefit payment.

The information in this handbook is an overview of unemployment insurance benefits. It does not cover every topic, answer all questions, or take the place of the law.

It is your responsibility to read this handbook and all information you receive from Minnesota Unemployment Insurance.

The Unemployment Insurance Program is administered by the Minnesota Department of Employment and Economic Development (DEED). DEED provides free assistance to all applicants and employers who have questions about unemployment insurance. There is never a need to pay a third party to help you apply for or request unemployment benefits.

Benefits are funded by a tax paid only by employers. Tax deductions from employees’ paychecks are not used for unemployment insurance benefits.


Unemployment Insurance (UI) checklist
Official website
Applying for benefits
When do I apply?
How do I apply?
What if I'm unemployed for a reason other than layoff?
Using your password
Your password and Social Security number
If you forget your password, you can reset it yourself
After you apply
How much will I receive?
Requesting benefit payments
When do I request benefit payments?
Request a benefit payment online
Request a benefit payment by phone
When can I expect my first payment?
Nonpayable week
How will I be paid?
How does direct deposit work?
How does the unemployment debit card work?
Report work when requesting benefit payments
How does working affect my benefits?
What if my hours vary week to week?
What happens if I fail to report my hours and earnings?
Income that may affect benefits
Understanding weekly eligibility requirements
What do I need to do each week?
How does going to school affect my benefits?
Stopping and starting benefit payments
What if I go back to work?
What if I'm unemployed again?
Withholdings from benefit payments
Income taxes, overpayments, child support
Unemployment during the COVID-19 pandemic
Reemployment Assistance
Contact customer service
Phone numbers, mailing address, fax number
Help finding your next job
Online job search eLearning classes
Financial help and community services
Additional information
Job seeking resources
Privacy rights and alternative language
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