You are responsible for remembering your password and security questions.
If you have had an account with us in the past, we have a password and security question on file for you. If you repeatedly enter information that does not match what you entered when you set up your account, you will need to call us to have a temporary password mailed to you.
The Unemployment Insurance Program has very strict password and security standards to protect you from identity theft. You must call Customer Service to regain access to your account after a lockout and reset your password. The only way that we can reset your password is by verifying your identity over the phone and mailing you a temporary password.
If you have changed your name or address since you last had an account with us we will ask you to send us other documents to verify your identity. The staff person you talk to will not be able to expedite this process; you will have to wait until you get the form to reset your password and access your account.
We understand that you may be frustrated with being locked out of your account. Again, data security is a top priority for Unemployment Insurance, and we are unable to change the password reset process at this time. Thank you for your understanding.