Customer Service Representative are available Monday-Friday, 8 a.m. to 4:30 p.m., except on the following holidays:
| New Year's Day | January 1, 2019 |
| Martin Luther King Jr. Day | January 21, 2019 |
| Presidents' Day | February 18, 2019 |
| Memorial Day | May 27, 2019 |
| Independence Day | July 4, 2019 |
| Labor Day | September 2, 2019 |
| Veterans Day | November 11, 2019 |
| Thanksgiving | November 28, 2019 |
| Thanksgiving Friday | November 29, 2019 |
| Christmas Day | December 25, 2019 |
| New Year's Day | January 1, 2020 |
| Martin Luther King Jr. Day | January 20, 2020 |
| Presidents' Day | February 17, 2020 |
| Memorial Day | May 25, 2020 |
| Independence Day | July 3, 2020 |
| Labor Day | September 7, 2020 |
| Veterans Day | November 11, 2020 |
| Thanksgiving | November 26, 2020 |
| Thanksgiving Friday | November 27,2020 |
| Christmas Day | December 25, 2020 |
System availability - Check routine and special system down times.
