skip to content
Primary navigation

Stopping and starting benefit payments

What if I go back to work?

  • When you return to full-time work or want to stop requesting benefit payments for any reason, make your final request and then stop requesting. No notification is needed.
  • If you start work at your new job in the middle of a week, report your hours worked and your earnings for the week, even if you haven't been paid yet. You may be eligible to receive a partial benefit payment.
  • Remember to report your hours worked and earnings for the week, even if you haven't been paid yet.
  • Make sure to keep your password and unemployment debit card (if you have one) in a safe place in case you need to start requesting benefits again.
  • Keep the address on your account up-to-date for at least four years after your last request for a benefit payment. Even after you stop requesting benefits, your account may be audited or we may need to contact you for other reasons. If we can't reach you, audit findings will be made without your input and you will be responsible for any overpayments that might result.

What if I'm unemployed again?

If you are unemployed again and have not requested benefits in a while, you can still use your online account. Log in to your account at or call the automated phone system.

If you don’t remember your password, select the “Forgot your password” link. If you enter the wrong password too many times, you will be locked out of your account. For security reasons, the only way to have your account unlocked is to call our Customer Service Center. A new temporary password will be mailed to you after you talk with a representative.

Once you log in to your account, you may have a few different options available to you.

  • You may have the option to request benefit payments. 
    • Complete any available payment requests before you reactivate your existing unemployment account or apply for a new unemployment account. 
    • Some of the available payment requests may be for weeks that you worked. 
    • Make sure you accurately report any hours you worked or income you received.
  • You may be able to “reactivate” your existing unemployment account.
    • You should reactivate your current account if that option is available. 
    • Select the “Reactivate” link and complete the abbreviated application and follow these instructions
    • Make sure your contact information, tax withholding and direct deposit information is up to date.
  • You may have the option to apply for a new unemployment account.
    • You will get this option if your existing unemployment account is too old to reactivate. 
    • Select the “Apply for Benefits” link and follow these instructions.

If your regular unemployment benefits are nearly exhausted, you may be eligible for a benefit extension.

back to top